📋 Customer Success Management
20 tools compared
🔧 Tools in Customer Success Management
Matik
A tool that automates the creation of personalized, data-driven presentations like QBRs for customer success teams.
EverAfter
A platform for creating shared, customer-facing hubs for onboarding, renewals, and QBRs.
ChurnZero
A customer success platform for subscription businesses to fight churn and expand revenue.
Custify
An intuitive customer success platform designed to help B2B SaaS companies reduce churn and increase lifetime value.
CustomerSuccessBox
An AI-powered customer success platform for B2B SaaS to manage onboarding, retention, and upsells.
Vitally
A modern and flexible customer success platform with a focus on automation, productivity, and data integration.
Catalyst
A platform designed to help CS and Sales teams collaborate to drive customer growth and retention.
Planhat
A flexible and data-driven customer platform designed for visibility and collaboration across the customer lifecycle.
ClientSuccess
A customer success platform focused on providing a simple, relationship-first approach for startups and SMBs.
Whatfix
A leading Digital Adoption Platform (DAP) that provides in-app guidance and analytics for enterprise applications.
SmartKarrot
An intelligence-driven customer success platform that combines workflows, analytics, and automation.
Involve.ai
An AI-driven platform that provides early warnings and actionable insights to reduce churn and grow revenue.
UserGuiding
A no-code platform for creating in-app user onboarding experiences like guides, tooltips, and checklists.
Strikedeck
A customer success platform, now part of Medallia, that combines CS insights with customer experience (CX) data.
Pendo
A product experience platform that combines product analytics, in-app guidance, and user feedback.
Gainsight
A leading customer success platform for enterprises to reduce churn, increase upsells, and drive customer advocacy.
Totango
A flexible and modular customer success platform that adapts to your business needs.
Bolstra
A customer success platform focused on simplifying workflows and codifying the customer journey.
Hook
A newer customer success platform focused on proactive engagement and data-driven insights.
Cast.app
An AI-powered platform that provides dedicated AI CSMs to engage customers directly and at scale.