🔧 Tools in Customer Success Management

Matik

Automate the creation of data-driven presentations.

A tool that automates the creation of personalized, data-driven presentations like QBRs for customer success teams.

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EverAfter

The Customer Collaboration Platform.

A platform for creating shared, customer-facing hubs for onboarding, renewals, and QBRs.

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ChurnZero

The platform and partner for Customer Success.

A customer success platform for subscription businesses to fight churn and expand revenue.

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Custify

The Customer Success Platform for B2B SaaS.

An intuitive customer success platform designed to help B2B SaaS companies reduce churn and increase lifetime value.

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CustomerSuccessBox

AI Powered Customer Success Software.

An AI-powered customer success platform for B2B SaaS to manage onboarding, retention, and upsells.

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Vitally

Where Customer Data Turns Into Customer Success.

A modern and flexible customer success platform with a focus on automation, productivity, and data integration.

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Catalyst

The Customer Growth Platform.

A platform designed to help CS and Sales teams collaborate to drive customer growth and retention.

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Planhat

The Customer Platform.

A flexible and data-driven customer platform designed for visibility and collaboration across the customer lifecycle.

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ClientSuccess

Customer Success for Everyone.

A customer success platform focused on providing a simple, relationship-first approach for startups and SMBs.

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Whatfix

The Digital Adoption Platform Leader.

A leading Digital Adoption Platform (DAP) that provides in-app guidance and analytics for enterprise applications.

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SmartKarrot

Intelligent, actionable customer success platform.

An intelligence-driven customer success platform that combines workflows, analytics, and automation.

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Involve.ai

The Customer Intelligence Platform.

An AI-driven platform that provides early warnings and actionable insights to reduce churn and grow revenue.

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UserGuiding

The #1 Product Adoption Platform.

A no-code platform for creating in-app user onboarding experiences like guides, tooltips, and checklists.

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Strikedeck

Customer Success from Medallia.

A customer success platform, now part of Medallia, that combines CS insights with customer experience (CX) data.

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Pendo

Software that makes your software better.

A product experience platform that combines product analytics, in-app guidance, and user feedback.

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Gainsight

The Customer Success Company.

A leading customer success platform for enterprises to reduce churn, increase upsells, and drive customer advocacy.

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Totango

The Composable Customer Success Platform.

A flexible and modular customer success platform that adapts to your business needs.

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Bolstra

Customer Success. Simplified.

A customer success platform focused on simplifying workflows and codifying the customer journey.

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Hook

NA

A newer customer success platform focused on proactive engagement and data-driven insights.

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Cast.app

AI CSMs for Your Business.

An AI-powered platform that provides dedicated AI CSMs to engage customers directly and at scale.

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