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🔧 Alchemer

Alchemer

The Enterprise Feedback Platform for Business.

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Overview

Alchemer, formerly SurveyGizmo, is a flexible and powerful feedback and data collection platform. It is widely used for customer experience management, market research, and employee feedback. The platform is known for its customizable survey designs, advanced analytics, and robust integration capabilities, catering to businesses of all sizes.

✨ Key Features

  • Highly customizable survey designs and themes
  • Advanced survey logic and actions (e.g., email triggers)
  • Robust reporting and data analysis tools
  • Multiple integrations with CRM and other business systems
  • Multi-language support
  • Enterprise-grade security

🎯 Key Differentiators

  • High degree of flexibility and customization
  • Strong focus on integrating feedback into business workflows
  • Balance of power and ease of use

Unique Value: Empowers businesses to collect and act on feedback by providing a highly flexible platform that can be adapted to nearly any use case.

🎯 Use Cases (5)

Customer feedback (NPS, CSAT, CES) Market research Employee engagement surveys Product feedback Compliance and audit forms

✅ Best For

  • In-depth market research
  • Customer experience feedback loops
  • Enterprise data collection and workflow automation

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Users who need a very simple, free tool for quick polls
  • Beginners who may find the extensive features overwhelming

🏆 Alternatives

Qualtrics QuestionPro SurveyMonkey Forsta

More customizable and workflow-oriented than SurveyMonkey, while being a more accessible alternative to the comprehensive Qualtrics platform.

💻 Platforms

Web API

✅ Offline Mode Available

🔌 Integrations

Salesforce Slack Microsoft Teams Tableau Zapier Webhooks

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Varies tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ SSO ✓ SOC 2 Type II ✓ GDPR ✓ HIPAA

💰 Pricing

$55.00/mo
Free Tier Available

✓ 7-day free trial

Free tier: 3 active surveys, 100 responses per survey.

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