Apptentive
Actionable mobile customer feedback.
Overview
Apptentive helps businesses listen to, engage with, and retain their mobile customers. It provides tools for collecting feedback through in-app surveys, ratings prompts, and messages, and for proactively communicating with users to improve the mobile experience.
✨ Key Features
- In-app surveys and notes
- Intelligent rating prompts
- In-app messaging and chat
- Audience segmentation and targeting
- Sentiment analysis
🎯 Key Differentiators
- Deep focus on the mobile customer experience.
- Proactive engagement and communication tools.
- Intelligent targeting to reach the right users at the right time.
Unique Value: Provides a comprehensive solution to listen to and engage with mobile customers, helping to improve ratings, retention, and the overall app experience.
🎯 Use Cases (4)
✅ Best For
- Increasing positive app store reviews by targeting happy users for ratings.
- Proactively identifying and resolving issues for at-risk users.
- Gathering feedback to prioritize mobile feature development.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Website feedback and analytics.
- Cross-channel customer experience programs.
🏆 Alternatives
Offers a more mobile-centric and proactive approach to feedback compared to general-purpose survey tools.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: NA
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