Arrows
The Customer Onboarding Platform.
Overview
Arrows is a specialized tool designed to solve the challenges of customer onboarding. It allows businesses to create repeatable, collaborative action plans that are shared between the CSM and the customer. This ensures everyone is clear on the next steps, tasks, and timelines. By focusing specifically on onboarding, Arrows helps companies improve time-to-value, reduce churn, and create a better initial customer experience. It integrates deeply with HubSpot and Salesforce.
✨ Key Features
- Shared Onboarding Plans
- Collaborative Task Management
- Automated Reminders & Nudges
- HubSpot & Salesforce Integration
- Plan Templates
- Onboarding Analytics
🎯 Key Differentiators
- Laser-focused on solving the customer onboarding problem.
- Deep, native integrations with HubSpot and Salesforce CRMs.
- Emphasis on creating a repeatable, collaborative process.
Unique Value: Provides the simplest, most effective way to create collaborative, repeatable customer onboarding plans that drive faster time-to-value and improve the customer experience from day one.
🎯 Use Cases (4)
✅ Best For
- Creating consistent and repeatable onboarding experiences for all new customers.
- Improving completion rates of key onboarding tasks by making the process collaborative.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams needing a full-featured CS platform for the entire lifecycle (health scoring, etc.)
- Fully self-service or very low-touch onboarding models
🏆 Alternatives
More focused and streamlined for onboarding than general project management tools or broader platforms like EverAfter. Its deep CRM integration is a key advantage.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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