Cast.app
The AI CSM Platform.
Overview
Cast.app is an AI CSM platform that helps businesses scale their customer success efforts through automation and AI-powered engagement. It provides tools for creating personalized video messages, automating communication, and tracking customer engagement. Cast.app is designed to help CS teams do more with less, particularly in a digital-first environment.
✨ Key Features
- AI-powered Video Messaging
- Automated Communication Workflows
- Customer Engagement Tracking
- Personalized Content Creation
- Integration with CRM and CS Platforms
🎯 Key Differentiators
- AI-powered personalization and automation.
- Specific focus on customer success use cases.
- Deep integration with the CS tech stack.
Unique Value: Enables customer success teams to build personal relationships with customers at scale through AI-powered video.
🎯 Use Cases (4)
✅ Best For
- Sending personalized video messages to customers at scale.
- Automating follow-ups and check-ins.
- Increasing customer engagement and response rates.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies that prefer traditional, high-touch, in-person engagement.
- Teams not comfortable with using video in their communication.
🏆 Alternatives
Offers a more integrated and automated solution for video messaging within the customer success workflow compared to general-purpose video tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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