Delighted
The fastest and easiest way to gather actionable feedback.
Overview
Delighted is a turnkey customer feedback platform that helps businesses gather actionable feedback from their customers using NPS, CSAT, CES, and other survey methodologies. It is known for its simplicity and ease of use.
✨ Key Features
- NPS, CSAT, CES, and 5-star surveys
- Multi-channel distribution (email, web, SMS, link)
- Real-time dashboard and reporting
- Feedback analysis with trends and properties
- Integrations with popular business tools
🎯 Key Differentiators
- Simplicity and speed of setup
- Self-serve model with a generous free tier
- Focus on actionable feedback
Unique Value: Provides a beautifully simple and fast way for any business to start collecting actionable customer feedback without a steep learning curve or complex setup.
🎯 Use Cases (4)
✅ Best For
- Helping startups and SMBs quickly set up a customer feedback program
- Tracking key experience metrics over time
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses needing deep, complex survey logic or enterprise-level customization
🏆 Alternatives
Much easier to use and more affordable for small to medium-sized businesses compared to enterprise-level experience management platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Premium tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: Up to 1,000 sends per month
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