DeskDirector
The Ultimate Client Portal for MSPs.
Overview
DeskDirector is a dedicated client portal and automation platform designed to help Managed Service Providers (MSPs) enhance their customer service and streamline operations. It provides a branded portal for clients to submit and track tickets, access a service catalog, and communicate with the MSP. The platform focuses on improving the client experience and increasing technician efficiency through features like automated workflows, self-service options, and integrations with popular PSA and RMM tools.
✨ Key Features
- Branded Client Portal
- Service Catalog
- Ticket Management
- Live Chat
- Automated Workflows
- Self-Service Portal
- Reporting and Analytics
- Customizable Forms
🎯 Key Differentiators
- Deep integration with ConnectWise and Autotask
- Focus on client experience and service delivery automation
- Highly customizable and brandable portal
Unique Value: DeskDirector provides a superior, branded client portal that makes it easy for clients to get help, driving satisfaction and loyalty.
🎯 Use Cases (4)
✅ Best For
- Creating a single point of contact for MSP clients
- Reducing email and phone call volume for support
- Speeding up the approval process for quotes and services
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses not in the IT service industry
- Companies looking for a full PSA or RMM solution
🏆 Alternatives
Unlike basic, built-in portals, DeskDirector is a dedicated product focused on creating the best possible client experience, with features like live chat and a superior UI.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All plans tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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