EvaluAgent
The smarter way to do Quality Assurance.
Overview
EvaluAgent is a cloud-based platform that provides a comprehensive set of tools for quality assurance, coaching, and performance improvement in contact centers. It enables teams to evaluate customer interactions, provide feedback to agents, and track progress over time. The platform also includes features for automating QA workflows and engaging agents through gamification.
✨ Key Features
- Quality Assurance
- Agent Coaching
- Performance Analytics
- Gamification
- Workflow Automation
🎯 Key Differentiators
- Strong focus on agent engagement and gamification
- Workflow automation capabilities
- User-friendly interface
Unique Value: Combines quality assurance with agent engagement and automation to create a more effective and efficient way to improve contact center performance.
🎯 Use Cases (4)
✅ Best For
- Improving agent productivity and efficiency
- Increasing agent engagement and reducing attrition
- Automating and streamlining the QA process
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations looking for a full workforce management suite
🏆 Alternatives
Offers a stronger focus on agent motivation and gamification compared to other QA platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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