Helpshift
The new way to support and engage your mobile customers.
Overview
Helpshift is a mobile-first customer service platform that enables businesses to provide support to their users directly within their apps. It offers a modern, messaging-based approach to customer service, with features like in-app chat, AI-powered chatbots, and a searchable knowledge base. Helpshift is designed to help businesses deflect support tickets, reduce resolution times, and improve customer satisfaction.
✨ Key Features
- In-App Messaging
- AI-powered Chatbots
- Self-Service (Knowledge Base)
- Agent Desktop
- Automations and Workflows
- Analytics and Reporting
🎯 Key Differentiators
- Mobile-first approach to customer service.
- Strong focus on in-app support.
- Powerful AI and automation capabilities.
Unique Value: Provides a modern, scalable, and automated way for businesses to deliver fast and effective customer support inside their mobile apps and websites.
🎯 Use Cases (5)
✅ Best For
- Reducing support ticket volume through self-service FAQs and chatbots.
- Improving customer satisfaction with fast, convenient in-app messaging.
- Increasing agent efficiency with automated workflows and routing.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies focused on sales and marketing automation rather than customer support.
- Teams needing a traditional, email-based ticketing system.
🏆 Alternatives
Offers a more native and seamless in-app support experience compared to traditional helpdesks, and is more focused on support automation than conversational marketing platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Dedicated Support (Varies by plan tier)
🔒 Compliance & Security
💰 Pricing
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