Klaus
Make customer service your competitive advantage.
Overview
Klaus is a QA platform designed for support teams to improve the quality of their customer interactions. It allows for systematic conversation reviews, provides a framework for feedback, and helps identify coaching opportunities. Klaus integrates with various help desk solutions to streamline the QA process.
✨ Key Features
- Conversation Reviews
- Customizable Scorecards
- Performance Dashboards
- Agent Coaching and Feedback
- Sentiment Analysis
🎯 Key Differentiators
- Ease of use and intuitive interface
- Strong focus on agent coaching and feedback
- Browser extension for reviewing conversations anywhere
Unique Value: Simplifies the conversation review process and makes it easy to provide actionable feedback to support agents, leading to improved customer service quality.
🎯 Use Cases (4)
✅ Best For
- Improving consistency in support quality across teams
- Identifying and addressing agent knowledge gaps
- Boosting customer satisfaction scores
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams not using a supported help desk platform
🏆 Alternatives
More focused on the core QA workflow and agent feedback loop compared to broader workforce management suites.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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