NetSuite CRM
Real-time, 360-degree view of your customers.
Overview
NetSuite CRM is a customer relationship management solution that is part of the NetSuite business management suite. It provides a comprehensive view of customers, from lead to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. The platform is designed to help businesses manage interactions with current and potential customers, partners, and suppliers in a single place.
✨ Key Features
- Sales Force Automation
- Marketing Automation
- Customer Service Management
- Partner Relationship Management
- Sales Forecasting
- Order Management
🎯 Key Differentiators
- Truly unified platform for CRM, ERP, and e-commerce
- Single source of customer data across front and back office
- Deep capabilities for order management, inventory, and revenue recognition
- Industry-specific editions (SuiteSuccess)
Unique Value: Provides a single, unified platform to run an entire business, from sales and marketing to finance and operations, eliminating data silos and providing a true 360-degree view of the customer.
🎯 Use Cases (4)
✅ Best For
- Businesses that use NetSuite ERP and want a fully integrated CRM.
- Companies that need a unified view of the customer across all business functions.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that do not use NetSuite ERP and are looking for a standalone CRM.
🏆 Alternatives
Unlike standalone CRMs that require complex integrations with ERP systems, NetSuite CRM is natively unified, which provides superior data integrity and process efficiency. It is a more comprehensive business system than a pure-play CRM like Pipedrive or HubSpot.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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