Pegasystems
Build for Change.
Overview
Pegasystems is a leader in software for AI-powered decisioning and workflow automation. Its Pega Platform helps the world's leading brands solve their biggest business challenges, from personalizing engagement to automating service to streamlining operations.
✨ Key Features
- Business Process Management (BPM)
- Robotic Process Automation (RPA)
- AI-powered decisioning
- Customer Relationship Management (CRM)
- Low-code application development
- Case management
- Digital Process Automation (DPA)
🎯 Key Differentiators
- AI-powered decisioning at the core of the platform
- Unified platform for CRM, BPM, and automation
- Focus on customer engagement and operational excellence
- Scalable and resilient architecture
Unique Value: The only platform that unifies AI-powered decisioning and workflow automation to help you build for change.
🎯 Use Cases (5)
✅ Best For
- Automating customer service interactions with AI-powered chatbots and virtual assistants.
- Optimizing marketing campaigns with real-time decisioning.
- Streamlining complex, end-to-end business processes with case management.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Simple, individual task automation.
- Organizations that do not need a comprehensive platform for CRM and automation.
- Teams with limited budgets and technical resources.
🏆 Alternatives
Pega's strength lies in its AI-powered decisioning capabilities, which are more advanced than many of its competitors and are deeply integrated into its workflow automation and CRM offerings.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier Support tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: NA
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