Pendo Feedback
Understand which feature requests will drive growth.
Overview
Pendo Feedback, part of the Pendo Listen module, is a product demand intelligence tool that helps you gather, analyze, and act on customer feedback. It allows product teams to collect requests from customers and internal teams, understand demand through segmentation, and communicate priorities with a public roadmap. It's designed to be used in conjunction with Pendo's product analytics to provide a complete picture of the user experience.
✨ Key Features
- In-app Feedback Collection
- Centralized Feedback Management
- Customer Segmentation
- Prioritization Frameworks
- Public Roadmaps
- AI-powered Insights
🎯 Key Differentiators
- Deep integration with product analytics data
- In-app feedback capture and engagement tools
- AI-powered analysis to surface insights from qualitative data
Unique Value: Pendo Feedback connects what users say with what they do, allowing product teams to make more informed decisions by combining qualitative feedback with quantitative analytics.
🎯 Use Cases (4)
✅ Best For
- Product teams using Pendo for analytics who want to add a qualitative feedback layer
- Companies wanting to understand the 'why' behind user behavior
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams not using or planning to use a product analytics platform
- Companies looking for a simple, low-cost feature voting board
🏆 Alternatives
Unlike standalone feedback tools, Pendo provides a holistic view of the user experience by integrating feedback directly with product usage data, in-app guides, and session replays.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Portfolio tier)
🔒 Compliance & Security
💰 Pricing
Free tier: Up to 500 monthly active users, limited features.
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