Salesforce Commerce Cloud Order Management
Powering Commerce Everywhere.
Overview
Salesforce Commerce Cloud Order Management is a centralized hub for all things order-related, connecting your commerce, sales, and service channels. It provides a single view of orders, inventory, and customer data, enabling businesses to deliver seamless and personalized customer experiences across all touchpoints.
✨ Key Features
- Distributed Order Management
- Omnichannel Inventory
- Order Lifecycle Management
- Customer Service Features
- Reporting and Analytics
- Integration with Salesforce CRM
🎯 Key Differentiators
- Native integration with the Salesforce CRM platform.
- Strong focus on customer experience and personalization.
- AI-powered insights and recommendations.
Unique Value: Provides a single, unified platform that connects commerce with CRM, enabling businesses to deliver personalized and consistent customer experiences across all touchpoints, from purchase to post-purchase service.
🎯 Use Cases (3)
✅ Best For
- Enabling buy online, pick up in-store (BOPIS) and ship-from-store fulfillment.
- Providing customer service agents with a 360-degree view of the customer and their orders.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses with simple order management needs due to its complexity and cost.
🏆 Alternatives
Offers deeper integration with sales and service processes compared to standalone e-commerce platforms, providing a more holistic view of the customer journey.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier Success Plans tier)
🔒 Compliance & Security
💰 Pricing
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