ServiceNow IT Business Management
Align your IT investment and work with the organization's goals.
Overview
ServiceNow IT Business Management (ITBM) is a suite of applications that helps organizations manage their IT investments and align them with business goals. It provides capabilities for project portfolio management, application portfolio management, and financial management, all on a single platform.
✨ Key Features
- Project Portfolio Management (PPM)
- Application Portfolio Management (APM)
- Demand Management
- Resource Management
- Financial Management
- Agile Development
🎯 Key Differentiators
- Built on the single Now Platform, enabling seamless integration with other ServiceNow applications (ITSM, ITOM, etc.)
- Strong workflow and automation capabilities
- Comprehensive suite of applications covering various aspects of IT business management
Unique Value: ServiceNow ITBM provides a single platform to manage all aspects of IT business management, from strategy and planning to execution and operations, enabling organizations to align IT with business goals and accelerate digital transformation.
🎯 Use Cases (4)
✅ Best For
- Gaining visibility into the entire IT project portfolio
- Making data-driven decisions about application investments
- Optimizing resource allocation across projects
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Personal task management
- Customer Relationship Management (CRM)
🏆 Alternatives
Unlike standalone PPM tools, ServiceNow ITBM is integrated with a broader suite of IT and business management applications. This provides a more holistic view and enables greater automation and efficiency.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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