Staircase AI
Customer Intelligence and Analytics Platform.
Overview
Staircase AI, now part of Gainsight, is a customer intelligence platform that uses AI to analyze unstructured customer data like emails, support tickets, and call transcripts. It automatically identifies churn risks, sentiment changes, and expansion opportunities without manual data entry. It acts as an intelligence layer, helping CS teams understand the true voice of the customer and act on it proactively.
✨ Key Features
- AI-Powered Analysis of Communications
- Churn Prediction & Risk Detection
- Expansion & Growth Opportunity Identification
- Sentiment Analysis
- Automated Summaries of Customer Interactions
- Executive Dashboards
- Zero-ops data integration
🎯 Key Differentiators
- Focus on unstructured text-based communication (email, tickets)
- Zero-ops setup that doesn't require CRM hygiene
- Analyzes relationships to detect 'human signals' beyond just keywords
Unique Value: Unlocks the insights hidden in day-to-day customer communications, allowing teams to proactively manage churn and discover growth opportunities without any manual effort.
🎯 Use Cases (5)
✅ Best For
- B2B customer relationship intelligence
- Proactive churn prevention
- Scaling customer insights without manual effort
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies with very little unstructured communication data
- Teams looking for a primary CS workflow and task management tool
🏆 Alternatives
Focuses more on passive data collection from existing communication channels rather than just call recording, providing a broader view of the customer relationship.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Custom tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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