Stonly
The modern knowledge platform for customer service.
Overview
Stonly is a knowledge platform that focuses on providing interactive, contextual help to users. It allows companies to build step-by-step guides that can be embedded as in-app help widgets, used to power knowledge bases, or integrated into support workflows. Unlike linear product tours, Stonly's guides can be interactive and branch based on user choices, providing more tailored support.
✨ Key Features
- Interactive Step-by-Step Guides
- In-App Help Widget
- Knowledge Base Creation
- User Segmentation
- No-code editor
- Analytics on guide usage
🎯 Key Differentiators
- Interactive, branching guides instead of linear tours
- Strong focus on self-service support and knowledge management
- Ability to embed guides anywhere (in-app, knowledge base, etc.)
Unique Value: Transforms static help content into interactive, step-by-step guides that solve user problems more effectively and reduce the burden on support teams.
🎯 Use Cases (4)
✅ Best For
- Creating an interactive knowledge base to deflect support tickets
- Building troubleshooting guides for common user problems
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams needing proactive, push-based messaging like modals and banners
- Organizations requiring deep product usage analytics
🏆 Alternatives
Offers more interactivity than traditional knowledge bases like Zendesk Guide. Focuses more on reactive, pull-based help compared to the proactive, push-based messaging of tools like Appcues or Userpilot.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: 10 guides, 1,000 monthly guide views, Stonly branding.
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