Quality Assurance CX

Klaus

Make customer service your competitive advantage.

A conversation review and quality assurance platform that helps improve customer service quality.

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EvaluAgent

The smarter way to do Quality Assurance.

A quality assurance and improvement platform that helps contact centers enhance agent performance.

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Balto

The #1 Real-Time Guidance Platform.

A real-time guidance platform that helps contact center agents have better conversations.

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MaestroQA

Software to help you coach better agents.

A quality assurance platform that helps customer support teams coach and develop their agents.

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Playvox

The all-in-one Workforce Engagement Management Suite for customer-centric brands.

A comprehensive suite of tools for quality assurance, performance management, coaching, and motivation.

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Level AI

The AI-First Contact Center Platform.

An AI-powered platform that provides real-time agent assistance and post-interaction analysis.

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Cresta

Generative AI for the contact center.

An AI-powered platform that provides real-time intelligence to contact center agents and managers.

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Observe.AI

The AI Agent Platform for Customer Experience.

AI-powered platform for contact centers to enhance agent performance and automate customer interactions.

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Scorebuddy

The Complete Quality Assurance Platform.

A quality assurance platform that helps contact centers to score customer interactions and coach agents.

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Tethr

The Conversation Intelligence Platform.

An AI-powered conversation intelligence platform that helps businesses understand their customers.

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CallMiner

The leading conversation intelligence platform.

A platform that uses AI to analyze customer interactions and provide actionable insights.

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Medallia

The leader in customer and employee experience.

A platform for capturing and analyzing customer and employee feedback to improve experiences.

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Talkdesk

The AI-powered customer experience platform.

A cloud-based contact center platform that includes quality management capabilities.

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Uniphore

For a truly conversational enterprise.

A conversational AI and automation platform that helps businesses improve customer experiences.

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Sprinklr

The Unified-CXM Platform.

A unified customer experience management (Unified-CXM) platform that combines various customer-facing functions.

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NICE CXone

The world's #1 cloud native customer experience platform.

A comprehensive cloud contact center platform with integrated quality management.

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Genesys Cloud CX

The all-in-one, AI-powered experience orchestration platform.

A cloud-based customer experience platform that unifies customer and agent experiences.

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Calabrio

The Workforce Performance Company.

A workforce performance suite that includes quality management, workforce management, and analytics.

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Zendesk

Champions of customer service.

A customer service platform that includes tools for ticketing, messaging, and quality assurance.

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Five9

The Intelligent Cloud Contact Center.

A cloud-based contact center solution that helps businesses manage customer interactions.

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