MaestroQA
Software to help you coach better agents.
Overview
MaestroQA is a comprehensive QA and coaching platform for customer support teams. It enables managers to grade customer interactions, provide targeted feedback, and track agent performance over time. The platform is designed to foster a culture of continuous improvement and professional development within support organizations.
✨ Key Features
- Quality Assurance
- Agent Coaching
- Performance Reporting
- Calibration Workflows
- Screen Recording
🎯 Key Differentiators
- Deep integrations with help desk platforms
- Robust reporting and analytics capabilities
- Focus on agent coaching and development
Unique Value: Provides a structured and scalable way to improve agent performance and customer service quality through a combination of QA and coaching.
🎯 Use Cases (4)
✅ Best For
- Reducing agent ramp time
- Improving CSAT and other quality metrics
- Creating a scalable and consistent QA process
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Very small teams with informal QA processes
🏆 Alternatives
Offers more in-depth coaching and development features compared to basic QA tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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